Frequently Asked Questions (FAQs)

1. Where do you ship?

We currently deliver throughout the United Arab Emirates.

2. How long does delivery take?

Most orders are delivered within 2–5 business days. Delivery times may vary depending on your location and product availability.

3. How can I track my order?

Once your order has been shipped, you'll receive a tracking number by email so you can monitor your delivery.

4. Can I cancel my order?

If your order has not yet been processed or shipped, please contact our support team as soon as possible. We'll do our best to assist you.

5. What payment methods do you accept?

We accept secure online payments through the payment methods available at checkout.

6. What is your return policy?

If you're not satisfied with your purchase, you may request a return in accordance with our Return & Refund Policy.

7. What if I receive a damaged or incorrect item?

Please contact us within 48 hours of receiving your order and include your order number along with clear photos of the item. We'll work to resolve the issue promptly.

8. How do I contact customer support?

You can reach our customer support team through our Contact Us page or by emailing us at lavisosupport@gmail.com.

9. Are my payments secure?

Yes. All payments are processed through secure, encrypted payment gateways.

10. Do I need an account to place an order?

No. You can check out as a guest, although creating an account makes it easier to view your order history and future purchases.